These terms and conditions are valid exclusively between the company LiteLife SRL, with registered office at Via Porta Posillipo 135, Naples (Italy) – VAT Number 07112351213 hereinafter referred to as ”LITELIFE”, and any person making online purchases on the website www.litelife.store hereinafter referred to as ”CUSTOMER”. These conditions may be subject to modifications, and the date of publication on the website is equivalent to the effective date.
These conditions govern the purchases made on the website www.litelife.store, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014 and Legislative Decree no. 70/2003 on electronic commerce.
ARTICLE 1 – Subject of the contract
With these general sales conditions, LITELIFE sells and the CUSTOMER remotely purchases the indicated and offered physical movable goods on the website www.litelife.store. The contract is concluded exclusively via the internet, by accessing the website www.litelife.store and placing an order according to the procedure provided on the site.
The customer undertakes to review these general sales conditions, in particular the pre-contractual information provided by LITELIFE, before confirming their order, and to accept them by checking the appropriate box.
In the order confirmation email, the CUSTOMER will also receive the link to download and store a copy of these general sales conditions, as provided for in Article 51, paragraph 1 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.
ARTICLE 2 – Pre-contractual information for consumers – art. 49 of Legislative Decree 206/2005
Before concluding the purchase contract, the CUSTOMER is aware of the characteristics of the goods described in the individual product sheets at the time of selection. Before concluding the purchase contract and before validating the order with “obligation to pay”, the CUSTOMER is informed about:
– The total price of the goods, inclusive of taxes, with a breakdown of shipping costs and any other charges;
– Payment methods;
– The deadline by which LITELIFE undertakes to deliver the goods;
– Conditions, terms, and procedures for exercising the right of withdrawal (Article 6 of these conditions), as well as the standard withdrawal form attached as Annex I, Part B of Legislative Decree 21/2014;
– Information that the CUSTOMER will bear the cost of returning the goods in the event of withdrawal;
– The existence of the legal guarantee of conformity for purchased goods;
– After-sales assistance conditions and commercial guarantees provided by LITELIFE.
The CUSTOMER can access the information about LITELIFE, including the geographical address, telephone and fax numbers, and email address, at any time and before concluding the contract.
ARTICLE 3 – Conclusion and effectiveness of the contract
The sales contract is considered concluded when LITELIFE sends the CUSTOMER an order confirmation email. The email contains the CUSTOMER’s details and order number, the price of the purchased goods, shipping costs, the delivery address, and the link to print and store a copy of these conditions.
The CUSTOMER must verify the accuracy of the personal data contained therein and promptly notify LITELIFE of any corrections.
LITELIFE undertakes to describe and present the items sold on the website as accurately as possible. However, there may be some errors, inaccuracies, or small differences between the website and the actual product. Furthermore, the photographs of the products presented on www.litelife.store do not constitute a contractual element but are for representation purposes only.
LITELIFE undertakes to deliver the goods within 30 days from the date of sending the order confirmation email to the CUSTOMER.
ARTICLE 4 – Product availability
The availability of products refers to their actual availability at the time the CUSTOMER places the order. However, this availability should be considered purely indicative because, due to the simultaneous presence of multiple users on the site, the products may be sold to other CUSTOMERS before the order is confirmed.
Even after sending the order confirmation email from LITELIFE, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically adjusted by removing the unavailable product, and the CUSTOMER will be immediately notified by email.
If the CUSTOMER requests the cancellation of the order, resolving the contract, LITELIFE will refund the amount paid within 14 days from the day LITELIFE becomes aware of the customer’s decision to cancel the contract.
ARTICLE 5 – Payment methods
Payment by the CUSTOMER can only be made through PayPal. With this payment method, the actual charge will be made when LITELIFE sends the order confirmation email. Payment-related communications and the data provided by the CUSTOMER during the payment process are conducted on secure lines.
ARTICLE 6 – Prices
All prices indicated on the website www.litelife.store are expressed in Euro and include VAT. Shipping costs are not included in the purchase price but are indicated and calculated at the end of the purchasing process before payment is made.
The CUSTOMER accepts LITELIFE’s right to modify its prices at any time. However, the goods will be invoiced based on the prices indicated on the website at the time of creating the order and specified in the confirmation email sent by LITELIFE to the CUSTOMER.
In the event of a computer, manual, technical, or any other type of error that results in a substantial, non-LITELIFE-expected change in the retail price, making it excessive or clearly negligible, the purchase order will be considered invalid and canceled, and the amount paid by the CUSTOMER will be refunded within 14 days from the cancellation date.
ARTICLE 7 – Right of withdrawal
In accordance with the applicable legal provisions, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason within 14 days from the date of receiving the products.
The CUSTOMER who intends to exercise the right of withdrawal must notify LITELIFE through an explicit declaration, which can be sent by registered mail with return receipt or by accessing the “My Orders” section of the “My Account” area on the website www.litelife.store, creating a return request.
The CUSTOMER can exercise the right of withdrawal by sending any explicit declaration expressing the decision to withdraw from the contract.
In the event of exercising the right of withdrawal, the CUSTOMER is obliged to return the goods within 14 days from the day they communicated their intention to withdraw from the contract to LITELIFE, as per Article 57 of Legislative Decree 206/2005. The goods must be returned to LITELIFE at Marotta Guglielmo, Via S. Freud 56/58, Naples (NA).
The direct costs of returning the products are borne by the CUSTOMER. The goods must be returned intact, in their original packaging, complete in all their parts (including packaging, documentation, and any accessories: manuals, cables, etc.), and accompanied by the attached tax documentation. Without prejudice to the right to verify compliance with the above, LITELIFE will reimburse the amount of the products subject to withdrawal within a maximum of 14 days, including any shipping costs.
For hygiene and health reasons, packaged food and beverages fall into a category of products for which the right of withdrawal is excluded.
As provided for in Article 56, paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, LITELIFE may withhold the refund until the goods are received or until the CUSTOMER provides evidence of having returned the goods to LITELIFE.
LITELIFE will make the refund using the same payment method chosen by the CUSTOMER during the purchase phase.
ARTICLE 8 – Legal guarantee of conformity
In the event of receiving products that do not conform to the orders or are defective, the CUSTOMER has the right to restore the conformity of the product at no cost through repair or replacement. The CUSTOMER can exercise this right if the defect becomes apparent within two years from the delivery of the goods and notifies LITELIFE of the defect within two months of its discovery.
Subsequently, the CUSTOMER must proceed with creating a return request by accessing the “My Orders” section of the website www.litelife.store. In the case of a defective or non-conforming product, LITELIFE will arrange for the collection of the product at its own expense, subject to availability.
ARTICLE 9 – Commercial guarantee
All products presented on the website www.litelife.store are covered by the legal guarantee of conformity mentioned in the previous article.
ARTICLE 10 – Delivery methods
The products will be delivered by express courier to the address provided by the CUSTOMER at the time of ordering, within 30 days from the date the CUSTOMER receives the order confirmation email from LITELIFE.
For each order placed on the website www.litelife.store, LITELIFE issues an invoice for the shipped goods. The invoice will be available for printing in the “My Orders” section after the order has been processed. The invoice will contain the information provided by the CUSTOMER during the purchase process. After issuing the invoice, no changes can be made to the data indicated therein.
ARTICLE 11 – Liability
LITELIFE assumes no responsibility for disruptions caused by force majeure or unforeseeable circumstances, even if they result from malfunctions and disruptions on the internet, in cases where it fails to execute the order within the time specified in the contract.
ARTICLE 12 – Website access
The CUSTOMER has the right to access the website for consultation and making purchases. No other use, particularly commercial, of the site or its content is allowed. The integrity of the elements of this site, whether audio or visual, and the related technology used remain the property of LITELIFE and are protected by intellectual property rights.
ARTICLE 13 – Cookies
The website www.litelife.store uses “cookies.” Cookies are electronic files that record information about the CUSTOMER’s navigation on the site (pages viewed, date and time of consultation, etc.) and allow LITELIFE to offer personalized services to its customers.
LITELIFE informs the CUSTOMER of the possibility to disable the creation of such files by accessing their internet configuration menu. However, this will prevent the CUSTOMER from proceeding with online purchases.
ARTICLE 14 – Entirety
These General Sales Conditions constitute the entire agreement between the parties. If one or more provisions of these General Sales Conditions are deemed invalid or declared as such under the law, regulation, or by a court decision having jurisdiction, the remaining provisions shall remain in full force and effect.
ARTICLE 15 – Applicable Law and Jurisdiction
These General Sales Conditions are subject to Italian law.
Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the Naples Court.
In any case, the parties have the option to voluntarily resort to mediation procedures pursuant to Legislative Decree 28/2010 to resolve any disputes arising from the interpretation and execution of these sales conditions.
Updated general sales conditions on 06/11/2017